ck366 Terms & Conditions
Please read all terms and conditions carefully before using this platform — all important information about your account, transactions, and gaming experience is explained in detail here.
Table of Contents
- 01General Terms & Applicability
- 02Account Registration & Eligibility
- 03Account Security & Responsibility
- 04Deposit & Withdrawal Policy
- 05Bonuses & Promotional Offers
- 06Betting & Gaming Rules
- 07Prohibited Activities
- 08Limitation of Liability
- 09Intellectual Property
- 10Account Suspension & Closure
- 11Privacy & Data Protection
- 12Dispute Resolution
- 13Changes to Terms
- 14Contact & Support
1General Terms & Applicability
These terms and conditions ("Terms") apply to the ck366 platform and all services operated under it. By using this website or opening an account, you are considered to have accepted all the terms listed below.
ck366 is an online entertainment platform that provides various gaming services for players in Bangladesh, including slot games, live casino, and cricket betting. These terms are governed by the applicable laws of the People's Republic of Bangladesh.
These terms are available in both English and Bengali. In the event of a dispute, the Bengali version will be considered authoritative.
2Account Registration & Eligibility
2.1 Age Requirement
To open an account on ck366, the user must be at least 21 years of age. Use of this platform by minors is strictly prohibited. We reserve the right to verify age at any time.
2.2 One Account Policy
Only one account per person is permitted. Operating multiple accounts by the same person or members of the same household, from the same device, or from the same IP address is strictly prohibited. Violating this rule may result in the closure of all associated accounts and forfeiture of any balances held.
2.3 Registration Information
All information provided when opening an account — name, date of birth, contact details — must be accurate, complete, and up to date. ck366 reserves the right to cancel an account if false information is provided.
- A valid mobile number must be provided at registration.
- An active email address may be required.
- A national ID card or passport may be requested for identity verification.
- Account verification may be mandatory for withdrawals.
2.4 Geographic Restrictions
ck366 primarily provides services to users in Bangladesh. Registration or use from certain countries or regions may be restricted. It is entirely the user's own responsibility to comply with the local laws of their country.
3Account Security & Responsibility
It is the user's own responsibility to keep the username and password used to log in to ck366 completely confidential. Allowing any third party to use your account is prohibited.
- Use a strong password and change it regularly.
- Avoid logging in on public Wi-Fi networks.
- If you notice any suspicious activity on your account, notify the support team immediately.
- ck366 is not responsible for any unauthorized access to your account, unless it is caused by a fault on our part.
All betting and transaction activity carried out from your account will be considered your own, unless you can prove that unauthorized access to the account occurred.
4Deposit & Withdrawal Policy
4.1 Accepted Payment Methods
Deposits and withdrawals on ck366 are currently available through the following mobile banking methods:
- bKash — Bangladesh's most popular mobile wallet
- Nagad — the postal department's digital payment service
- Rocket — Dutch-Bangla Bank's mobile wallet service
- Upay — a fast and secure digital payment method
4.2 Limits
The minimum deposit amount is ৳200 and the minimum withdrawal is ৳500. No transactions below these limits will be processed.
4.3 Withdrawal Processing Time
Approved withdrawals on ck366 are generally completed within 1 hour. However, delays may occur due to the verification process or other reasons. Contact the support team for urgent matters.
4.4 Transaction Verification
ck366 may request identity verification before completing any deposit or withdrawal. Transactions above a certain amount may require additional documents for anti-money laundering purposes. Funds deposited must come from the user's own account — third-party payments are not accepted.
4.5 Transaction Cancellation
Funds once deposited cannot be cancelled. Withdrawal requests may generally be cancelled before processing begins — please contact the support team regarding this.
5Bonuses & Promotional Offers
5.1 Welcome Bonus
New users may receive a 200% welcome bonus on their first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 gives a ৳2,000 bonus, bringing the total balance to ৳3,000. Depositing ৳12,000 or more gives a maximum bonus of ৳10,000, bringing the total balance to ৳22,000.
5.2 Wagering Requirements
To withdraw a welcome bonus, the bonus amount must be wagered 25 times. Example: ৳2,000 bonus × 25 = ৳50,000 in bets must be completed before the bonus funds become withdrawable. Wagering is calculated on the bonus amount only — not on the deposited amount.
5.3 Bonus Usage Rules
- The same user may not use a bonus offer more than once.
- Wagering requirements may apply to any winnings made with bonus funds.
- Bonus funds cannot be directly transferred to another person.
- Bonuses may have a set expiry period — once expired, the bonus is automatically cancelled.
- ck366 reserves the right to modify or withdraw any bonus offer at any time.
5.4 VIP Program
The ck366 VIP program has five tiers. By playing regularly, you can advance to higher tiers and earn weekly cashback:
- Bronze: up to 0.2% weekly cashback
- Silver: up to 0.3% weekly cashback
- Gold: up to 0.5% weekly cashback
- Platinum: up to 0.6% weekly cashback
- Diamond: up to 0.8% weekly cashback
Detailed terms for VIP cashback can be found on the relevant promotions page.
6Betting & Gaming Rules
6.1 Fair Play Policy
ck366 ensures a fair and transparent gaming environment for all players. The games used on our platform are licensed from recognized providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, and others) and operate on Random Number Generator (RNG) technology.
6.2 Bet Validity
All bets are recorded on our servers. If any bet remains in an uncertain state due to a technical issue, the server record will be considered final.
6.3 Betting Limits
Each game or betting market has minimum and maximum betting limits. These limits are shown on the relevant game page. ck366 reserves the right to change these limits without prior notice.
6.4 Sports Betting
For sports betting, the outcome of a bet depends on the officially recognized result. If there are any changes to specific rules or events, bets may be cancelled or reconsidered as applicable.
6.5 Technical Errors
If any game or bet is not completed due to a software error, disconnection, or any other reason, ck366 reserves the right to cancel that bet and return the deposited funds. Winnings displayed due to hardware or software errors will not be considered valid.
7Prohibited Activities
The following activities are strictly prohibited on the ck366 platform. Violators may have their accounts closed and face legal action:
- Creating multiple accounts or using another person's account.
- Abusing or deliberately exploiting bonus offers (bonus abuse).
- Money laundering or conducting transactions using illegally obtained funds.
- Any form of fraud, hacking, or use of automated bots.
- Attempting to manipulate game outcomes.
- Misconduct or threats toward ck366 staff.
- Harassing other players or behaving inappropriately toward them.
- Abusing the payment chargeback process.
If any of the above activities are detected, all account balances may be forfeited and the account permanently closed.
8Limitation of Liability
ck366 is not liable for the following:
- Losses caused by internet disconnection or technical issues with the user's device.
- Delayed or failed transactions due to issues with third-party payment providers.
- Losses resulting from the user's careless use or disclosure of account information.
- Service disruptions caused by unexpected technical failures or force majeure circumstances.
Where applicable, ck366's liability will be limited to the amount the user deposited in the relevant transaction. ck366 is not liable for indirect, incidental, or punitive damages.
9Intellectual Property
All content on the ck366 website — logos, designs, graphics, text, software code, and other elements — is the property of ck366 or intellectual property licensed from third parties.
- Reproducing, distributing, or commercially using any content without written permission from ck366 is prohibited.
- Viewing and printing page content for personal, non-commercial purposes is permitted.
- ck366's trademarks or logos may not be used without authorization under any circumstances.
10Account Suspension & Closure
10.1 Account Closure by ck366
ck366 reserves the right to suspend or permanently close any account without prior notice for any of the following reasons:
- Violating any clause of these Terms and Conditions.
- Providing false identity or information.
- Conducting fraudulent or suspicious financial activity.
- Complying with instructions from a court or competent authority.
10.2 Account Closure by the User
You may request to close your account at any time through our support team. Any pending withdrawals will be processed before the account is closed, unless the balance is forfeited due to a breach of the Terms and Conditions.
10.3 Voluntary Break (Self-Exclusion)
As part of responsible gaming, users may request to have their account suspended for a specified period. To learn more, please visit our Responsible Gaming page.
11Privacy & Data Protection
ck366 is committed to protecting your personal information. We use SSL encryption technology to keep all your data secure. Your information is never sold or disclosed to any third party without authorization.
To learn about our detailed policies on data collection, use, and protection, please read our Privacy Policy page. The Privacy Policy is an integral part of these Terms and Conditions.
12Dispute Resolution
If you have a concern regarding any transaction, game result, or account matter, please contact our support team first. We will review your complaint with the highest level of professionalism.
12.1 Complaint Submission Process
- Notify the support team directly via live chat.
- Send a detailed complaint by email: [email protected]
- Attach relevant screenshots or transaction IDs along with your complaint.
12.2 Resolution Timeframe
General complaints are resolved as quickly as possible. Complex matters may require additional investigation. The resolution time depends on the nature of the issue.
12.3 Final Decision
In all dispute resolutions at ck366, the decision of the management authority shall be considered final. We are committed to reviewing every matter fairly and impartially at all times.
13Changes to Terms and Conditions
ck366 reserves the right to change, amend, or update these rules and Terms and Conditions at any time. For significant changes, an effort will be made to notify users through their registered contact method.
If you do not agree with the revised Terms and Conditions, you may request to close your account. Continued use of the platform after any changes will be considered consent to the new terms.
14Contact & Support
If you have any questions or need clarification regarding these rules and Terms and Conditions, our support team is always here for you.
- Live Chat: Available 24/7 — chat directly from any page on the platform
- Email: [email protected]
Support is available in both Bengali and English. Our team is committed to resolving your complaints and questions quickly and effectively.
Play Responsibly — For Ages 21+
Gambling is for entertainment. If you feel you have a problem, please use our responsible gaming tools. We are always here to help.
Learn About Responsible Gaming