ck366 Privacy Policy

ck366 treats the privacy of our users as a top priority. This Privacy Policy ("Policy") explains what personal information we — the operators of the ck366 platform — collect when you use our website, mobile application, and related services ("Services"), how that information is processed, and what rights you have.

This Policy applies to all users of ck366's services — in particular those located in Bangladesh. By creating an account on our platform or continuing to use the Services, you are considered to have agreed to the terms set out in this Policy.

2.1 — Information provided at registration

When you open an account with ck366, we collect the following information:

• Full name (as shown on your national ID or passport)
• Date of birth (for age verification — minimum age 21)
• Email address
• Mobile number
• Preferred payment method (bKash, Nagad, Rocket, or Upay)

2.2 — Financial transaction information

During deposits and withdrawals, we record transaction-related information. This includes the transaction amount, time, payment channel (such as bKash or Nagad), and transaction reference number. We do not store direct bank account or card numbers.

2.3 — Technical information collected automatically

When you use ck366, our system automatically collects certain technical information:

• IP address and geographic location (at country level)
• Browser type and version
• Device type (mobile, tablet, or desktop)
• Source of visit (referral URL)
• Cookies and session data
• Gaming activity logs (betting history, session duration)

2.4 — Information provided through communications

When you contact our support team — via live chat or email — those conversations may be recorded. These records are used to improve service quality and to resolve disputes.

3.1 — Operating and improving the Services

ck366 uses collected information first and foremost to operate our Services. This includes:

• Creating and managing accounts
• Processing financial transactions
• Providing bonuses and promotional benefits
• Ensuring customer support
• Monitoring and improving the technical performance of the platform

3.2 — Security and fraud prevention

We use your information to protect the platform. Both automated and manual methods are used to detect suspicious transactions, unauthorized access, and fraudulent activity. The user identity verification (KYC) process is also conducted for this purpose.

3.3 — Responsible gaming

By reviewing data on users' gaming behavior, we are able to identify gambling-related risks and to provide responsible gaming tools (such as deposit limits and self-exclusion) effectively.

3.4 — Marketing and communications

With your consent, we may send you relevant promotional offers, bonus updates, and platform notifications. You may withdraw from such communications at any time. However, important messages relating to transactions and your account will always be sent.

4.1 — Transfer of information to third parties

ck366 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared with trusted service providers in the following cases:

• Payment processing providers (bKash, Nagad, Rocket, and Upay) — solely to complete transactions
• Identity verification service providers
• IT infrastructure and cloud storage providers
• Fraud detection analytics services

All such third parties are bound to use the information only for the specified purpose and operate under strict confidentiality agreements.

4.2 — Legal obligations

If we are required to disclose information due to a court order, regulatory directive, or legal obligation, we will do so. In such situations, we will endeavor to notify the user to the extent permitted by law.

4.3 — Business restructuring

In the event of a company merger, acquisition, or asset transfer, users will be notified before their information is transferred, and the new controller will be bound to uphold the same privacy standards.

5.1 — Technical security measures

ck366 has adopted industry-standard security measures to protect your information:

• SSL (Secure Socket Layer) encryption — maximum security for data in transit
• Encryption of stored data (encryption at rest)
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Access controls — only authorized staff can view information

5.2 — Password and account security

You share some of the responsibility for keeping your account secure. Use a strong, unique password and do not share it with anyone. If you believe your account has been accessed without authorization, notify our support team immediately.

5.3 — Steps taken in the event of a data breach

Should a data security breach occur, we will notify affected users as soon as possible and take all necessary steps to address the damage. Our Incident Response Plan is activated in such situations.

6.1 — What cookies are and why they are used

Cookies are small text files stored on your device. ck366 uses cookies for the following purposes:

• Keeping your login session active
• Remembering language and preference settings
• Analyzing and improving site usage
• Showing relevant advertisements and promotions

6.2 — Cookie controls

You can accept or reject cookies through your browser settings. Please note — disabling certain essential cookies may prevent some features of the platform from working correctly.

7.1 — Right to access and correct information

You can log in to your account at any time to view and update your stored information. To change identity-verification details such as your name or date of birth, you will need to contact the support team and may be required to submit relevant documents.

7.2 — Right to delete information

In certain circumstances you may request that your personal information be deleted. However, information required to meet legal obligations (such as transaction records) may not be possible to delete before the specified retention period has elapsed.

7.3 — Unsubscribing from marketing communications

You can stop promotional messages at any time by using the "Unsubscribe" link in emails or by notifying the support team. This will not stop important account notifications.

7.4 — Right to close your account

You may request to close your ck366 account at any time. Even after closure, some information will be retained for a specified period for legal reasons, after which it will be securely deleted.

ck366 retains personal information only for as long as necessary. General guidelines are set out below:

• Active account information: Retained for as long as the account remains open.
• Financial transaction records: Retained for the period required to meet applicable legal obligations.
• Support conversations: Retained for as long as necessary for dispute resolution.
• Marketing information: Retained until you withdraw your consent.

After the specified period, personal information is securely deleted or anonymized in a way that makes it impossible to identify any individual.

ck366 strictly prohibits use of the Services by anyone under the age of 21. We do not intentionally collect information from minors. Age verification is mandatory at registration. If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and the related information will be deleted.

ck366 may update this Privacy Policy from time to time. For significant changes, we will notify users by email or through a notice on the platform. Continuing to use the platform after changes have been made will be considered as your consent to the updated Policy.

The "Last updated" date at the top of this page always indicates the date of the most recent revision to the Policy.